Friday, May 30, 2014

Signs That You Have Hidden Water Damage

Homeowners are always on the lookout for potential disasters that could result in significant property damage and water damage is usually a top concern.  While it is quite easy to spot water damage from flooding, it is possible for hidden water damage to occur in a home.  It is important for water damage to be addressed immediately to prevent permanent damage which is why hidden water damage can be dangerous and require the immediate services of ServiceMaster by Cornerstone in Memphis, TN.  The following are signs to look for that may indicate hidden water damage in your home.

If water damage goes undetected for too long, it could lead to permanent structural damage which can be very expensive to repair.  Locating hidden water damage early can help you avoid costly repairs.  One possible sign of hidden water damage is an increase in your water bill.  If your water bill has increased more than usual in the past 3 to 6 months, this could mean that there is a water leak somewhere in your house.  Contact the water company if this happens to make sure there are no mistakes on their end as a faulty meter could be the culprit in rising water bills.

In addition to the change in the water bill, there are other signs of hidden water damage that can be identified within your home.  One telltale sign of hidden water damage is crackling, bubbling, or peeling paint or wallpaper.  This usually means that there is a water leak behind the wall and the area should be further examined to find the damage.  However, the crackling and peeling of paint or wallpaper may not appear until the water has caused significant damage.  Watching for discolorations in the walls or ceilings may help you locate the water damage much sooner as this could also indicate a leak.  Another strong sign of hidden water damage is the presence of mold.  Mold needs a source of moisture to survive so just its mere presence could indicate a water problem. 


Knowing the possible signs of hidden water damage is crucial for homeowners because if water is leaking in your home undetected, it could cause thousands of dollars’ worth of damage before it is discovered.  Make sure to keep an eye out for these warning signs and if you find or suspect water damage in your Memphis, TN home, do not hesitate to call us for professional water damage restoration services.

Monday, May 19, 2014

Let's Talk About Something Gross

Let's just lay it out on the table and talk about it. For one reason or another, the space you occupy is occasionally going to stink; it's just one of those unpleasant facts of life. Go ahead and spray, or use your diffusers, but we all know what's going on. Don't be ashamed; stink isn't always an indicator of your house keeping or personal hygiene habits.

While some smells (like what you cooked for supper last night, or the trash you forgot to take out before leaving town for a week) fade away when you remove the source and open a window for a while, others just linger for what seems like an eternity.

Here's a good example: Antique furniture. I know people who refuse to own antiques because of the smell. I inherited my grandparent's furniture, which remained in their home for about forty five years, while they and my uncles all smoked around it every day (and if you watch Mad Men, you know that almost everyone smoked in those days). That fine mahogany wood soaked up smoke for years, giving it a distinct odor that contaminated every room in which it was placed, even decades later.

In our line of work, we've seen several scenarios: Smoke from kitchen fires stinking up everything in the house; odors from squirrels or raccoons raising their families (and dying) inside the walls of homes and businesses; odors in homes and offices whose former occupants were smokers, but whose newest occupants are not; and even odors from years of cooking rather exotic and spicy recipes over and over until the smell has saturated everything around it.

You might wonder if anything can be done about such odors. Well, I have good news: There's a good solution, based on science and designed to attack the stink at its very root. Technology is a wonderful thing, and there is a machine to solve nearly every problem in modern life; stink is no exception. Here's the low down on the equipment we use to blast that stink:

Ozone Chambers and Portable Ozone Generators

Ozone is a popular method of removing smells, especially smoke odors. Ozone is like fresh air on steroids. Instead of the two atoms of oxygen that the air we breathe contains, ozone has three. That third oxygen atom is the key. It attaches itself to the molecules of contaminants and neutralizes those molecules by changing their structure; eliminating or at least greatly reducing their odor, often to levels that are undetectable by the human nose.

Furniture with smoke odors caused by a house fire can be placed in an ozone chamber with highly concentrated levels of ozone, and within a matter of twenty-four hours the smoke odor is usually gone, depending on the level of saturation. The same holds true for that stinky antique furniture I mentioned earlier. Nothing you buy on the air freshener aisle at the supermarket could ever do that.

We've also used portable ozone generators for removing pet odors from rooms, or to freshen up a kitchen. The ozone levels in a portable aren't as concentrated as in a chamber, but it works well if (for instance) you had a small grease fire in your restaurant, and you want to run the machine overnight so that the air is fresh for your customers the next day.

The important thing to know about ozone generators is that while they are in operation, humans and pets must not inhabit the area because high levels of ozone for prolonged periods of time can be detrimental to their health. After the machine is switched off, however, ozone atoms dissipate to safe levels in a matter of minutes.

Ozone chamber

Hydroxyl Machines

More and more, hydroxyl machines are being used for odor control in the restoration industry. Hydroxyl machines are generally promoted as a safer alternative to ozone, and are often preferred based on the idea that buildings where a hydroxyl machines are being used can remain occupied by humans and animals, whereas they would have to be evacuated if ozone technology were being used.

Studies done on the safety of hydroxyl technology have been conflicting in the past, but the arguments for its safety are based on the fact that hydroxyl radicals (the reactive molecules that change the air and neutralize odor molecules) only have a half life of less than two seconds. The newest research indicates that atmospheric hydroxyl radicals are much too reactive to survive being ingested by the body. That's scientific jargon for this: A hydroxyl radical molecule is like your youth and money; gone in the blink of an eye.

Another advantage of hydroxyl is that the molecules are smaller than ozone and are thought to penetrate a little deeper into materials, making them a bit more effective at removing odors than a portable ozone generator. Also, hydroxyls operate well in warm, highly humid environments. When you consider that ozone generators require cool, dry environments, you have to give hydroxyl another point; especially when you take into account that a lot of fire job sites are still wet when remediation work begins.

Hydroxyl machine


Are there situations where the odor saturation is so much that even an ozone chamber can't remove it completely? Sure, but those situations are usually ones where there was a fire and the materials were just too close to the source of smoke for too long. In most instances, however, odor doesn't stand a chance against our technology.

So, just remember that you don't have to put up with stink. Life is short, and it should smell as good as possible as often as possible. Call us and put an end to that stink.





























Friday, May 2, 2014

Accelerated Slab Drying: The Fast Way Back To Normal

When homes with hardwood floors suffer a water disaster, time is of the essence. If the floors are dried quickly enough, sometimes they can be saved. More often than not, however, the damage is just too much. When those floors have been installed over a concrete slab foundation, there's more to replacing them than just tearing up the old floor and installing the new one.

Concrete is very porous and soaks up moisture quickly. Left alone, it slowly releases most of that moisture over time if the environment is dry. That's the problem. If new hardwood flooring is installed before that concrete slab releases the right amount of moisture, the new floors will simply absorb that moisture and begin to warp.

Since drying naturally could possibly take months, depending on the level of saturation, most people prefer a quicker solution that will get their homes back to normal as quickly as possible. That's where ServiceMaster by Cornerstone steps in with a solution: accelerated slab drying.

After the old, damaged flooring is removed, we begin the process by extracting any excess surface water. Then our team begins setting up for a technique we call "tenting". Tenting involves covering the affected area with thick, plastic sheeting which is secured to the floor with heavy, oblong sandbags.

A desiccant dehumidifier is then connected to a port in the tent and vented through another port that allows moisture to escape and be collected by the dehumidifier, which then discards the excess moisture into a container or through a window port. This all happens because the hot, dry air of the dehumidifier drastically raises the temperature in the concentrated area under the tent and speeds up evaporation. That, combined with the drying properties of desiccant, creates an environment under that plastic where excess moisture doesn't stand a chance.

In situations where multiple rooms are affected, or where the area to be dried is very large, a process that involves a long network of large plastic tubing is used in addition to tenting. The plastic tubes carry the dry air from the dehumidifiers to each location throughout the entire affected area, while another network of tubes collects the moisture and discards it.

Once an acceptable moisture level is reached, equipment is removed and installation of new flooring can begin. Done correctly, an accelerated slab dry will reduce drying time to a matter of days instead of weeks or months.