|Insulation from collapsed, water damaged ceiling|
While those conditions are admittedly part of the life blood of the restoration industry, we honestly don't savor the results of those conditions. Just as a doctor doesn't rejoice over an epidemic or a big accident with lots of injuries, we don't rejoice over floods, fires, mold or trauma. Yes, disaster restoration can be a profitable business, and we want every opportunity to do the work, but industries grow from effectively meeting a need, and the need we meet just happens to be the result of bad things. Even as we acknowledge that our business wouldn't exist if bad things didn't happen, we sympathize with our customers.
So, it doesn't make us happy when a customer's home or business gets burned or flooded . In fact, we hate it; mainly because we've seen the hardship it causes day after day. We especially hate it when someone has had an accident or died unattended and not found for days, and someone is needed to clean up the scene. We're mindful of the sadness others are going through, even as we send out the bill for our services. After all, if we can't grow profitably, we can't continue to meet that crucial need.
The fact is, disasters happen, regardless of whether we want them to or not, and we're just glad that we have the skills, training and equipment to make things better again; just like a doctor is glad when he or she can help a patient recover and go back to a normal way of life.